You're running a building, not a software project. Support means a person who understands serviced offices answering the actual question — plus documentation good enough that most of the time you don't need to ask.
No support tiers to buy, no per-incident charges, no paying extra to speak to someone who can actually fix it.
On every plan. Emails create a ticket automatically, so nothing gets lost in someone's inbox — and you get a reference to chase.
Talk to us while you're looking at the problem, rather than describing it from memory a day later.
We help you get your building structure, tenant list and live tenancies in — including CSV mapping — so you start with real data, not an empty system.
A named person who knows your portfolio, with a 4-hour response target and regular reviews.
These are targets for a first human response — not resolution times, because how long a fix takes depends on what's broken. Business hours are Monday to Friday, 9:00–17:30 UK time.
| Severity | Starter | Professional | Enterprise |
|---|---|---|---|
| Critical Nobody can sign in, tickets can't be raised, or payments are failing. The building can't be run. | 4 business hours | 2 business hours | 1 hour |
| High A module is unusable for your team, or something is wrong in a way a tenant can see. | 1 business day | 4 business hours | 4 hours |
| Normal A question, a configuration change, or something awkward but workable. | 2 business days | 1 business day | 4 business hours |
| Feature request Something WorkHub doesn't do yet. | Posted to the public roadmap so other operators can vote on it. We use those votes to order the work. | ||
Targets, not contractual guarantees — except on Enterprise, where response commitments are written into your agreement. Outside business hours, critical issues are monitored; everything else waits for the morning.
Step-by-step guides for every module, written in the same words the interface uses. Search, or browse by area.
Your first week with WorkHub — setup, your team, and the mobile app.
Tickets, contractors, SLAs and the tenant self-service portal.
Meeting rooms, desks, rates, recurring bookings and card payments.
The CRM, tenancy contracts, renewals and deposits.
Invoicing, expenses, and keeping your accounts in sync.
Recurring maintenance, housekeeping, compliance, keys and reception.
Branding, email, users, and getting your data out.
If you're already a customer, the fastest route is the help link inside WorkHub — it sends the context along with your message, which usually saves a round trip. Otherwise, email us.
support@work-hub.co.uk
Creates a ticket automatically. Include a screenshot — it's nearly always the most useful thing you can send.
Questions about whether WorkHub fits your building are sales questions, not support ones. Send us an enquiry and we'll answer them straight.
Feature requests go on the public roadmap where other operators can vote. That's genuinely how we order the work.