Floors are set up once and then used everywhere — offices, bookable rooms, tenancy documents, tickets, housekeeping and maintenance all read the same list. It is worth five minutes at the start.
Setting your floors
Settings → Tenancy → Building Floors. Add every level, including the ones you don't let: Basement, Ground, First, Second, Roof plant.
The order is the order
Drag the floors into the order the building actually stacks, or use the arrows. Every floor-grouped list and dropdown in WorkHub follows this order — there is no separate sort.
This exists because alphabetical ordering is wrong for buildings. Sorted by name, "First" comes above "Ground", and a mezzanine lands somewhere absurd. Nobody reads a building that way, so WorkHub doesn't either.
Floor-first locations
Operations Hub → Housekeeping Settings → Require floor before location.
With this on, anyone adding a task picks the floor first, and the location list then narrows to that floor. It stops "Kitchen" being ambiguous in a building with four of them.
Work that genuinely isn't floor-specific — a bin store, a car park, the whole building — can be set to No specific floor or Whole building / not floor-specific. That is a deliberate choice rather than a blank.
Where floors show up
- Offices and rooms — each sits on a floor, which is what makes floor-grouped views possible
- Tenancy documents — the floor merges into contract templates alongside the office and rent
- Housekeeping and maintenance — filter any list by All floors or one floor
- Tickets — a ticket carries a Location, so a contractor knows where to go before they arrive
If you rename or reorder later
Reordering is safe at any time and takes effect immediately everywhere. Renaming a floor updates the label but keeps everything attached to it — you are not re-pointing offices by hand.